Premier Membership Clubs: Live Customer Service Representative

We are here to help you!

Please be advised we are a busy center and experience high call volumes. We value your time and want you to know the best ways to reach us.

Our office hours are 8:30 am – 5:30 pm PST (Pacific Standard Time), Monday – Friday. We are closed on Weekends and Federal Holidays.

If you are contacting us from a different time zone, please remember you may always contact us by sending an E-mail.

After hours and weekends:

E-mail is available and you may send us your message at your convenience 24/7.
We will receive it and respond during our office hours.
Please allow us to contact you by phone or e-mail within 24-48 business hours of receiving your message.

During our office hours by phone:

We are the busiest in the morning time (due to our different time zone customers) and recommend you E-mail us for your convenience.
Please be advised calls may be monitored or recorded for quality assurance purposes.
Our Customer Service Representatives work hard to pick up your calls in the order received and appreciate your patience.
Please have your bank account number or order number ready so we may help expedite your call and search for your order.

During our office hours and if all lines are busy by phone:

To better serve you, we have Message Operators that may pick-up your call and take down your phone message or you may leave a message in our general voice mail.
Please be advised calls may be monitored or recorded for quality assurance purposes.
Please allow the Message Operator to take your phone message and they will help ensure your phone message receives a return call by a Customer Service Representative within 24-48 business hours.
When all lines are busy then we recommend you E-mail us for your convenience.

Remember, the best way to communicate with us is by sending us an E-mail.

We look forward to assisting you.